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Frequently Asked Questions

What is CatCabz?

CatCabz is an online store that offers a variety of latest Cat Themed products and accessories. The bonus is that we are able to offer these items at incredibly low prices, and will oftentimes offer free giveaways! We love our customers and are so happy you took the time to check us out! Feel free to look around!

Should you have any further questions that this page doesn’t address, just click on our Contact Us page and we’ll be sure to promptly get back with you.

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How do I place an order?

Simply choose your style from the drop-down menu on the product page then click the “Buy It Now” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I placed an order, but I didn’t receive a confirmation email… What’s going on?

Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under “Contact Us” section of our site.

I ordered multiple items. Why did I only receive one?

Often, when you order multiple items we utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you!

What are your shipping times?

Shipping Time Estimates to the United States: 10-20 Business days
Shipping Time Estimates to Australia and New Zealand: 10-30 Business days

*This doesn’t include our 2-5 day processing time.

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www.catcabz.com

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